Frequently Asked Questions
Welcome to Malik Traders’ FAQ section! Here you’ll find answers to common questions about our products, services, and policies. If you have additional questions, please contact us using the information below.
General Information
Q: Where is Malik Traders located?
A: We are located at ABADI NO 3, HOUSE NO CB-2306, STREET NO 8, MOHALLAH TENCH BHATTA, Rawalpindi, Pakistan.
Q: How can I contact Malik Traders?
A: You can reach us by phone at +92 341 5411724 or via email at info.maliktraders@gmail.com.
Products
Q: What types of products do you sell?
A: Malik Traders offers a wide range of products available for online purchase. Our inventory includes electronics, home goods, personal care items, and more. We strive to keep our selection updated with high-quality, in-demand products.
Q: Are all products new, or do you sell used items as well?
A: All our products are brand-new, sourced directly from reputable suppliers, to ensure quality and authenticity.
Q: How can I find out if an item is in stock?
A: You can check product availability by contacting us directly via phone or email. We’re happy to confirm stock and answer any questions about specific items.
Ordering & Payment
Q: How can I place an order with Malik Traders?
A: Orders can be placed online through our platform or by contacting us directly via phone or email. Our team will guide you through the ordering process.
Q: What payment methods do you accept?
A: We accept multiple payment options, including cash on delivery (COD), bank transfer, and other popular digital payment methods in Pakistan. Contact us for more information on available payment options.
Q: Can I change or cancel my order after placing it?
A: You may be able to modify or cancel your order if it has not yet been shipped. Please contact us as soon as possible to make any changes.
Shipping & Delivery
Q: Where do you deliver?
A: Malik Traders provides nationwide delivery within Pakistan. Delivery fees may vary depending on your location.
Q: How long does it take to receive an order?
A: For in-stock items, standard delivery typically takes 3-5 business days. However, delivery times may vary depending on your location and any potential shipping delays.
Q: Do you offer free shipping?
A: Free shipping may be available on specific products or for orders exceeding a certain amount. Contact us or check our website for any ongoing promotions.
Q: How can I track my order?
A: Once your order is shipped, we will send a tracking number via email or SMS. You can use this tracking number to monitor your order’s status.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 7 days of delivery for items in original, unopened condition. Please contact us before initiating a return to confirm eligibility.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team by phone or email. We will guide you through the process and provide instructions for returning the item.
Q: Do I need to pay for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item received is incorrect or defective. We recommend using a trackable shipping method for returns.
Warranty & Product Support
Q: Do your products come with a warranty?
A: Yes, most of our products come with a standard manufacturer’s warranty. The warranty period and terms vary by product, so please check with us or refer to the product description for details.
Q: Who should I contact for product support or warranty claims?
A: For product support or warranty claims, please reach out to us directly. We’ll assist you with the necessary steps to ensure your product is repaired or replaced under warranty.
Account & Order Management
Q: Do I need an account to place an order?
A: While you can place an order without an account, creating an account allows you to track your order history, save your information for faster checkouts, and receive exclusive updates.
Q: How do I update my account information?
A: You can update your information by logging into your account on our website. If you encounter any issues, feel free to contact us for assistance.
Promotions & Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we offer promotions and discounts from time to time. Follow us on social media or subscribe to our email list to stay updated on our latest deals.
Q: Can I use multiple discount codes on a single order?
A: Our system typically allows one discount code per order. Please review the terms of each code, as some may not be combined with other offers.
Contact Us
If you have more questions, feel free to reach out to us:
Phone: +92 341 5411724
Email: info.maliktraders@gmail.com
Address: ABADI NO 3, HOUSE NO CB-2306, STREET NO 8, MOHALLAH TENCH BHATTA, Rawalpindi, Pakistan
Thank you for choosing Malik Traders! We’re here to ensure a smooth and satisfying shopping experience.